Washington Heights, NY 10040

We’re open 24/7

Frequently Asked Questions

Please read our FAQ before sending us a message.

How long does it take for my order to be processed?

From the time your order is placed and the date when you or your customer receives it, there are two processes to consider.

Fulfillment: Standard fulfillment time is 2-7 business days. Once your order has been fulfilled and left our building you will receive a notification with shipping information if applicable.  Depending on the circumstances and inventory levels, it may take longer than usual. Don’t fret, though! All of the big LA wholesale factories are practically in our backyard, including American Apparel. This means it’s super easy to keep stocked and minimizes wait time for you and your customers!

Shipping: You have several shipping options to choose from – they can range from within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select.

Which payment methods are accepted in the Online Shop?

We accept all major credit cards, Visa, MasterCard, Discover, American Express and PayPal.

How long will delivery take?

Shipping: You have several shipping options to choose from – they can range from within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select.

How secure is shopping in the Online Shop? Is my data protected?

Our website DOES NOT COLLECT any personal information or data. Our site is fully encrypted and SSL compliant

What exactly happens after ordering?

Orders are sent to the warehouse for processing, generally takes about a day to process.

Do I receive an invoice for my order?

Yes an invoice is sent to the email you provide(d)

International Customs Fee

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The customer is responsible for these fees. Any fees are paid to appropriate customs agency by the customer.

Refunds and Exchanges

Since we print every product when it is ordered we CANNOT PROCESS SIZE EXCHANGES. Please be sure to check our size chart before ordering or send us an email for questions.

All our items are made by hand at the time of purchase. We do not have a warehouse or inventory. We do not issue refunds on orders that have completed payment and shipped.

What if there is something wrong with my order?

While each product is inspected for quality assurance before shipping, it is possible to receive a damaged item, or a mistake due to human error where you do not obtain the item you ordered.

For these reasons, it is important to open and inspect your items as soon as you receive them.

Please notify us within 14 business days of receiving your package if there is anything wrong with your order with the following:

– A photo of the packaging from your order.

– A photo of the item(s) that were incorrectly sent to you.

– A photo of your packing slip included with the package, which needs to also show your order number and itemize the correct items that you did not receive.

If you received a defective item, we’ll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us at [email protected] for further information.

We cannot honor changes outside of the time frames stated within our policies.

Send us an email

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